THE SNEAKER CLUB FOR FAST-GROWING KIDS

FAQs

General

What is EasyKicks?
Designed with your busy lifestyle in mind, EasyKicks eliminates the hassle of keeping shoes on your kids growing feet. For just $20 a month, your kids can choose from a thoughtfully-curated selection of everyday sneakers and swap them out whenever they want. Once the new pair arrives at your doorstep, just drop the old EasyKicks in the mail using the pre-paid return envelope and we'll recycle or donate them for you. Simple as that!

How do I know what size to order?
We know that figuring out shoe sizes can be tricky, so we've created a printable size chart for you to quickly measure feet before you order. View and download it here. Make sure that you print it at 100% scale.

We've also included the size chart on all return bags so you can check to see if feet have grown since your last order. When in doubt, our fit team recommends erring on the larger side to allow room to grow.

Note: Half sizes are not available in Toddler sizes.

What happens if I ordered the wrong size?
It happens! If it's your first time ordering or you have ordered before, just head back to Easykicks.com, and order a new pair of shoes right away in the correct size. Once you get shoes that fit on your kid’s feet, send us back the wrong sized shoes using the return bag.

I have non-EasyKicks shoes that are too small or worn out. Can you donate or recycle those for me?
We would love to! There's additional room in the return bag we send you. Insert any shoes you have lying around the house in the bag when you return your EasyKicks shoes.

Do the smaller sizes come with laces?
Great question! If you want to avoid tying laces for the younger kiddos, the Nike Roshe and Nike Flex Run shoes come with alternative closures for sizes 4C - 10C.

 

Subscription

How does the subscription payment work?
You will be billed $20 per month, per subscription, beginning at the time of your first shoe order. The subscription fee will be automatically charged to the credit card you registered with on a monthly basis. You may change this credit card at any time by visiting your profile settings and editing your payment information.

When will I be able to select new shoes?
You can order your first pair(s) of shoes as soon as you sign up and complete your profile. Since we don't want you to be without a pair of shoes between your first and second pair of shoes, you can order your second pair at any time.

Once you receive your second pair, you must return your first pair of EasyKicks shoes using the EasyKicks return bag included in your shoebox. As soon as we receive a notification from our mail carriers that your return bag is in the mail (it takes approximately 24-48 hours), you will be able to select your next pair of shoes. For subsequent orders, you must place your next return bag in the mail before selecting new shoes.

Do I have to return my first pair before ordering the next ones? Won't I be without a pair of shoes?
Great question! We don't want anyone to be without shoes, so we don't require that you send your shoes back after the first order. After you've worn your first pair and are ready for new kicks, you can log back in and order your second pair. Only after you receive your second pair do we ask that you return your first pair. You won't be able to make any new shoe orders until we receive them.

How do I send old shoes back?
You will receive an EasyKicks return envelope inside each box of shoes. Place your old EasyKicks shoes in the bag, seal it up, and drop it at any of our four drop off locations:

1. Your own mailbox. Your mail carrier will pick it up!
2. Any United States Postal Service (USPS) blue box
3. Any United States Postal Service (USPS) location
4. Any FedEx location

Note: If you have multiple subscriptions, please be sure to use the correct return bag for that subscription. For example, if you want to order new shoes for "Jimmy" we must see that Jimmy's return bag has been placed in the mail in order to activate the website for a new order.

How long do I need to wait to swap my shoes?
It's up to you! Whether you've grown out of them, worn them out, or are ready for a new look, you can order at your own pace.

Can I return my shoes if I don't like them?
Definitely! If you're unhappy with your shoe choice, simply head back to easykicks.com and place a new order. When you receive the new pair simply place the old ones in the return bag and send them back to us.

How can I unsubscribe?
We're sorry to hear that you're interested in unsubscribing. Under "Manage My Subscriptions" you will see an option to delete a subscription. Or, you can always email us at customerservice@easykicks.com and we'll assist you in unsubscribing. Your subscription will remain active until your next scheduled billing date.

 

Membership

Is it too late to sign someone else up if I've already registered and created a profile?
It's never too late! You always have the option to add a subscription under the "Manage My Subscriptions" page of your profile.

Can I pause a membership?
Unfortunately, we do not accommodate pausing memberships. Our service is designed to be ongoing. If you're unable to use your membership at this time, email us as customerservice@easykicks.com and we can work with you to understand your situation and recommend the best path forward.


Payment

How can I change the credit card billed?
Underneath your profile settings you have the option to edit your payment information at any time.

How much does shipping cost?
It's free!

Do you ship internationally?
At this time, EasyKicks is only available in the United States (excluding US territories)